Sr. Leader Communication Training
"I'll Admit I Was Very Skeptical.
Now I'm Grateful for This Training.
If You Don't Communicate Well, Nothing Goes Well."
Ten sessions. One-on-one with a trainer. Built for the senior leader who knows their communication is costing them, and is finally ready to fix it.
Strong communication makes or breaks a leader. This hands-on program gives leaders and managers in the trades the tools they need to have tough conversations, give clear feedback, and build trust with their crews, reps and office staff.
THE PROBLEM
You Built This Business With Your Hands.
Now It Rises or Falls On Your Success at Leading People.
You know your trade inside out. You’ve realized that past a certain size, the crew’s ability to work efficiently under strong supervision is what eats at your margins.
There's a conversation you've been putting off for three months because you don't know how to have it without it causing drama and stress. Your crew nods along in meetings yet does whatever they want the minute you walk away. Good people are leaving because the culture is frayed and nobody's dealing with it.
Most people at your level are navigating leadership at this level without a playbook. They absorb the costs, manage around the problems, and hope it doesn't get worse.
We give you the playbook and practice the skills you need to get to the next level.
What This Is
This Isn't Executive Coaching.
It Isn't Traditional Training.
It's Hands-On Leadership Skill Practice.
Think about how a golf pro actually improves your swing. They don't hand you a manual. They watch you, they tell you exactly what's going wrong, and they make you do it again until it's right.
That's what we do with you.
The sweet spot is ten one-hour sessions, one-on-one, built entirely around practice. No slideshows. No theory. No generic frameworks that you’re never going to remember to use. You work through scenarios built from hundreds of real situations inside skilled trades businesses.
You also bring your own situations: That conversation you’ve been putting on the back-burner, the person who’s told you their mental health or addiction crisis, the supervisor who hasn’t been able to catch errors for months.
You practice those scenarios over zoom, privately, with a certified coach who will tell you exactly what it feels like to be on the receiving end of your words. Nobody in real life will ever be that straight with you.
You may be thinking this is awkward. By the time you're done with a session, it's not awkward anymore.
It's confidence building.
What You'll Practice
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Giving Feedback That Actually Lands
How to tell someone their performance isn't good enough - clearly, fairly, and without torching the relationship or letting them off the hook.
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Creating Accountability Without Babysitting
How to build a team that holds itself to a standard so you're not the one chasing everyone down every single day.
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De-escalating Conflict Before It Blows Up
How to walk into a tense situation and bring the temperature down, including the conversations nobody wants to have but everybody knows need to happen.
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Handling Pushback
When someone doesn't want to do what you need them to do and they're not shy about it - how to hold the line without making an enemy.
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The Conversations You Keep Avoiding
You know the ones. You'll practice those here - privately, low-stakes - so you walk in ready when it's real.
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Listening to Get to the Root of It
How to stop reacting to the surface problem and start understanding what's actually driving the behaviour. Fix the root, and the problem stops coming back.
What People Are Saying
The Format
Ten Sessions. On Your Schedule.
Using Your Problems.
10 x One-Hour Sessions, One-On-One
No group classes. Every session is built around you: your role, your schedule, your specific situations.
You Bring Real Scenarios
Our foundation is already built from hundreds of trades scenarios. You layer the practice with your own personal scenarios - the actual people, situations, and conversations you're dealing with right now.
Delivered Over Zoom, On Your Schedule
You're running a busy operation. This works around you, not the other way around. Sessions are booked at your convenience and run remotely - no travel, no disruption to the job site.
Private. Confidential. No Audience.
What happens in your sessions stays there. This is the one place you can get it wrong without consequences, so you can get it right when it matters.
Why It Works
You Don't Get Better At Hard Conversations By Reading About What To Do.
Your trainer is a certified professional coach and accredited actor who has sat across from everyone from first-year apprentices to CEOs of major companies. They've run thousands of scenarios exactly like yours. And unlike anyone in your actual business, they will tell you honestly, in real time, what it felt like to be in that conversation and give you proven techniques to improve.
This feedback changes things. It’s real and tells you exactly what words and phrases are working and what isn’t.
BUILT BY EXPERTS
Built By People Who’ve Been In Your World For Over 20 Years.
This program design is overseen by Manja Horner, skilled trades expert, and author of Pass the Torch, the bestselling book on what the trades industry needs to do to survive what's coming.
Manja and her team built this program for you. The leader running the business - the one absorbing the cost of broken communication every single day.
Ready to Stop Avoiding the Hard Conversations?
Book a 30-minute discovery call. We'll talk about what's actually going on in your business and whether this program is the right fit.