SKILLED TRADES TRAINING
Communications Training for Skilled Trades
This course helps apprentices and journey persons speak the same language. With essential communication skills that build trust, reduce conflict and help staff represent their employer and union professionally on site.
THE REAL PROBLEM
People are having a hard time talking and texting with each other professionally.
Boomers, millennials and Gen Z are so different. It feels like we’re not even speaking the same language.
This course helps apprentices and journey persons speak the same language. With essential communication skills that build trust, reduce conflict and help staff represent their employer and union professionally on site.
Interactive in class instruction, real-life scenarios, and individual practice, participants learn not just what to say—but how to say it with clarity, professionalism and respect.
To make the training really stick, they get to practice in realistic trades specific scenarios.
Course Modules
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Foundations of Communication
- Why communication is key to professionalism in the trades
- Understanding the impact of poor communication
- Emotional Intelligence and trust-building
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Personality & Style Mapping
- Four communication personality types
- Tools to identify and adapt on-site
- Building trust
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Intergenerational Conversations
- Expectations and disconnects across age groups
- Strategies for clear communications and establishing positive intent
- Motivating different generations and individuals
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Listening with Intent
- Listening without judgment
- Active listening & curiosity
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De-escalation & Conflict Resolution
- Recognizing and dialing down tension
- 7-step resolution model
- Scenario: Getting back to good after conflict
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Giving & Receiving Feedback
- Feedback is a gift
- What to do with feedback
- How to deliver evidence-based motivational feedback that is well received
- Collaborative action-planning
Program Details
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1 Full Day (7 hours) or
2 Half Days (4 hours each)
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Role-specific modules: Apprentice, Journeyperson, Leader
Delivered virtually or in person
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Communication Style Map
EQ Reference
Conflict Resolution Model
Recap Tools
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Course Customization Fee: $15,000
Group Course Delivery: $4,000 / day
Delivery Fee: $450/person for real play practice & individualized coaching
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To ensure the training translates into long-term change, we offer two powerful add-ons:
Peer Group Coaching (Optional)
Monthly sessions to share jobsite challenges, reinforce key skills, and discuss lessons learned
1:1 Realplay Practice (Optional)
30-minute practice scenarios customized to each person
Delivered virtually by a skilled facilitator
Customized, realistic trades-based scenarios with feedback
Get In Touch
This course isn’t “click-and-go.” It’s hands-on, practical, and tailored to your team. Whether you’re rolling this out for one group or as part of a full training path, we’ll help you make it fit.
Let’s talk about how this could work for your organization.